Abstract

Only one year after the grand opening of EuroDisneyland, Robert Fitzpatrick left his position as EuroDisney’s chairperson, citing a desire to start his own consulting firm. In April 1993, Philippe Bourguignon took over the helm of EuroDisney, thought by some to be a sinking ship. EuroDisney publicly reported a net loss of FFr188 million for the fiscal year ending September 1992, though cumulative losses through April 1993 approached half a billion  dollars.The European park also fell one million visitors short of its goal for the first year of operations, with the French comprising only 29% of the park’s total visitors between April and September 1992—a far cry from the predicted 50%

In addition to the financial woes weighing on Bourguignon, he was also expected to stem the flow of bad publicity which EuroDisney had experienced from its inception. Phase Two development at EuroDisneyland was slated to start in September 1993, but in light of their drained cash reserves (FFr1.1bn in May 1993)3 and monstrous debts (estimated at FF421bn),4 it was unclear as to how the estimated FFr8-10bn Phase Two project would be financed.

Despite this bleak picture, Michael Eisner, CEO of Walt Disney Co., remained optimistic about the venture: “Instant hits are things that go away quickly, and things that grow slowly and are part of the culture are what we look for. What we created in France is the biggest private investment in a foreign country by an American company ever. And it’s gonna pay off.”

Teaching
This case has been used extensively in both degree and executive education programs to illustrate the difficulties in cross-cultural management confronted by even the largest and most successful global corporations. The often-discussed trials and tribulations of EuroDisney serve as an easy application for student discussion, and the lessons learned may be leveraged over an extended course in either cross-cultural communications, global strategy, or organizational development.

Case number:
A07-99-0007
Subject:
Industry and Competitive Strategy
Year:
Setting:
France
Length:
14 pages
Source:
Library